A little help along the way
Good questions.
Helpful answers.
From choosing the finishing touches to finding your delivery, start here.
Still have a question? Contact usThe essentials
Before you ask.
For full details, please follow the relevant policy linked in each answer.
Where do you ship?
We ship to most countries. Delivery options and charges depend on your destination, with specific arrangements for Norway, Iceland and Cyprus.
Read the shipping policyHow much does shipping cost?
Our shipping policy offers free delivery on orders over $60 to most countries. Orders below $60 have a $20 shipping charge. Destination exceptions and special shipping charges apply; please check the full policy before ordering.
See shipping detailsHow can I track my delivery?
Once your order ships, you will receive an email with a tracking number. You can also use our order lookup or email [email protected] with your order number for help.
Look up your orderCan I change or cancel my order?
Our policy allows order changes or free cancellation within 24 hours. Contact us as soon as possible. Orders that have already shipped are subject to the restrictions and charges in our policy.
Read the cancellation termsHow do I request a return?
Email [email protected] before sending anything back. Eligible returns may be requested within 14 days of receipt. Items must meet the stated return conditions; exclusions, return shipping costs and possible restocking fees apply.
Read the full returns policyWhat if my item arrives damaged?
Please email our support team with your order number and clear photos or video of the damage so we can review the issue and help with the next steps.
Contact supportWhich payment method can I use?
Our payment page lists PayPal. Review the payment options shown at checkout and our payment terms before completing your order.
Read about payments